Returns Policy
Faulty Goods
If items are received faulty or damaged, then a total refund (including return shipping) will be given. Please contact us via e-mail on returns@thehopstop.co.uk. A returns form will be issued for you to complete, sign and return with the faulty item along with pre-paid postage.
"No Quibble Guarantee" Order cancellation
We want you to be very happy with the service provided by thehopstop and realise that at times you may wish to change your mind about an order. Our "No Quibble Guarantee" means that should you change your mind about your order or items in it within 30 days of the date you received the item(s) a full refund will be offered provided the item(s) are in original condition and unopened (with any seals and shrink wrap intact). We can only accept the return of opened items if they are faulty (see above).
However, you will be obliged to pay the cost of the return shipping. For your protection we recommend that you use a recorded-delivery service. Please allow 7-10 working days for refunds to be processed.
Please note it is not possible to accept cancellation of items specifically made for a customer, i.e. prescription sunglasses.
The Consumer Protection (Distance Selling) Regulations 2000 recommended a return period of 7 working days, within which the consumer can return their goods without giving a reason. We offer the consumer the right to return their goods within 30 days.
Return Of Unwanted Goods
To return goods, please contact us via e-mail on returns@thehopstop.co.uk. A returns form will be issued for you to complete, sign and return with the unwanted goods. Wrap any item to be returned securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.
As soon as we receive any item returned and have checked it for condition we will refund the relevant part of the purchase price for that item (together with the item's normal postage charge if relevant -we cannot refund any priority, express or courier component of the postage charge).
None of the above affects your statutory rights as a consumer.
Complaints
If you are unsatisfied with any part of our service please let us know. Should you have cause to complain about our service or merchandise we always try to respond immediately and certainly within two working days. Please e-mail managingdirector@thehopstop.co.uk