frequently asked questions
What are thehopstop’s shipping charges?
Standard delivery is charged at £1.50 per order to each delivery address, irrespective of the number of items, or FREE of charge if your order totals £40 or more. Read more about availability and delivery.
What are thehopstop’s security and privacy policies?
thehopstop takes great care to protect your security and respect your right to privacy.
Please use the following links to access our detailed policies.
Privacy policy
Security policy
How do I order from thehopstop?
It’s really very easy and all you need to do is add the items you desire to your shopping basket by clicking the ‘Add to basket’ button by each item and when happy with your purchases use the ‘Checkout’ button and follow the links from the instructions from there. Even if you make a mistake or change your mind you can delete items from your shopping basket or cancel the order at any time in the process. For a more detailed explanation follow this link: How do I order ?
How do I create my ‘wish list’ on thehopstop?
thehopstop gives you the ability to create a ‘wish list’ of items that you’d really like to
have some time in the near future and there’s also the option to enter a date on which you’d
like a reminder e-mail.
The list may be just items you want for a future holiday or for your honeymoon or gap year.
Even better, you can tell friends and relatives about your list and how to access it
and they can pay for it all or individual items!
Follow this link to the ‘wish list’.
What if I want to cancel my order?
We want you to be completely satisfied with your service from thehopstop and recognise that sometimes you may wish to change your mind after placing an order. Don’t worry - we offer a ‘no-quibble’ 30 day return period (provided the items are undamaged and in their unopened original packaging). See the more detailed explanation here. ‘No quibble’ order cancellation.
What if the items I ordered are faulty?
If an item you ordered is found to faulty when opened please follow the instructions
in this link: Faulty Goods.
If an item subsequently fails to perform as expected due to a manufacturing fault please
follow this link: damaged or defective goods.
How do I make returns?
If you are returning an item that has been found to be faulty thehopstop will pay for the costs of returning the item, please use this link: Faulty Goods. If you wish to return unwanted items please follow this link: Returns policy. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.
What is thehopstop’s delivery policy?
We aim to deliver goods to you within four to five days following the date we confirm your order but we cannot give an exact delivery date. Some luggage items may take between 7 and 10 days and prescription sunglasses usually take between 7 and 15 days. Please follow this link to our detailed policy: availability and delivery policy.
Where is my order?
Either use- the ‘Order enquiry’ section of the drop-down box on the ‘Contact us’ page.
- or track your order on-line via my account.
- or ring Customer Services on 0870 1160861.
Can I make a suggestion about thehopstop?
We love to hear from users of thehopstop with your ideas of how our service can be improved, whether it is potential new products, tips and advice for fellow travellers, additional services we could provide, topics you’d like to see on the site, etc. Obviously we can’t guarantee we can satisfy every request but we promise to look seriously at every suggestion made. We really do want to be your travel companion for life. Please use the ‘feedback / suggestion’ section of the drop-down box on the ‘Contact us’ form here.
How do I contact thehopstop?
Please use the ‘Contact Us’ form here or ring Customer Services on 0870 1160861.
How do I sign up for thehopstop newsletter?
You can sign up for our newsletter and special offers when registering as a new account customer via my account page or at any time by clicking here (this doesn’t mean you have to buy something - obviously we would love your custom but you are more than welcome to browse the site and receive details of our news and special offers at any time without commitment).
What if I want to make a complaint?
Hopefully you won’t feel the need to complain but if you are not happy with our service we would still appreciate the opportunity to listen to your views and have the chance to make amends. Either use the form on the ‘Contact Us’ page here or e-mail Neil Preston our Managing Director on managingdirector@thehopstop.co.uk